🧾 Refund & Returns Policy

Thank you for shopping at Husnezan. We value your satisfaction and are committed to making your shopping experience smooth and transparent.

🕒 Return Policy Overview

Our return and refund policy lasts 10 days from the date of delivery.
If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return:

• The item must be unused, unworn, and unwashed.
• It must be in the original packaging with all tags attached.
• You must provide a valid receipt or proof of purchase.

🚫 Non-Returnable Items

We cannot accept returns for the following items, due to hygiene and safety reasons:

• Cosmetics and personal care products (if opened or used)
• Undergarments and lingerie
• Hijabs and innerwear
• Items marked as final sale or clearance
• Gift cards
• Digital/downloadable products

🔁 Partial Refunds

Partial refunds may be issued in the following situations:

• Any item not in its original condition, damaged, or missing parts not due to our error.
• Items returned after the 10-day window (if approved).
• Items showing visible signs of use.

💳 Refund Process

Once we receive and inspect your return:

1. We’ll email you to notify you of the approval or rejection of your refund.
2. If approved, your refund will be processed within 5–7 business days, and the credit will be applied to your original method of payment.

⏳ Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company (it may take time to officially post).
3. Contact your bank (processing delays are common).

If you’ve done all this and still haven’t received your refund, please contact us:
📧 support@husnezan.com

🔄 Exchanges

We only replace items if they are defective or damaged.

To exchange an item, please email us at:
📧 support@husnezan.com

Ship the item to:
📦 Husnezan Returns
[Address will be provided by support team.]

📦 Shipping Returns

To return your product, mail it to:

📧 support@husnezan.com

📦 Husnezan Returns
[Address will be provided by support team.]

Important:

• You are responsible for paying your own shipping costs.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from it.
• We recommend using a trackable shipping service or purchasing shipping insurance.

❓ Need Help?

For any questions about refunds or returns, contact us at:
📧 support@husnezan.com
📱 WhatsApp: [+304-3154422]
📍 Instagram: [@husnezan]